Support & Help Center
Get 24/7 assistance with bookings, payments, and cancellations.
Telegram Live Chat
Talk directly with a live booking specialist inside our Telegram interface.
Email Helpdesk
Drop us a line for documentation questions, data deletion, or business inquiries.
Frequently Asked Questions
You can use the search interfaces in our iOS App or speak directly to our natural language search bot on Telegram. Once you select a flight, hotel, or experience, confirm the passenger details, and pay the generated invoice with your cryptocurrency wallet.
We support USDT (TRC-20 and ERC-20), USDC (ERC-20/Solana), BTC, SOL, and ETH. When paying, please ensure you use the exact network specified on the invoice to avoid payment validation errors.
In most cases, confirmation takes under 2 minutes. Once the blockchain transaction achieves finality and the payment is validated by our servers, our fulfillment system books the inventory. You will receive your e-tickets or hotel vouchers directly in the app and via your registered contact method.
If the travel supplier rejects the booking (e.g., due to price shifts or sudden room unavailability), the booking halts immediately. The order amount is routed to the Refund Claim rail, where you can withdraw it back to your wallet address.
Our main support channels are our live operators in the Telegram bot (@warptravel_bot) and our email support desk (support@wayly.ai). Live chat agents are online 24/7 to resolve booking disputes.